Actual use of Tesla’s $90,000 jalopy has apparently changed Consumer Reports‘ views. Per Automotive News:
Consumer Reports, which last year gave top marks to electric carmaker Tesla Motors Inc.’s Model S sedan, now says the car it owns has had “more than its share of problems.”
Consumer Reports, which anonymously buys the vehicles it tests from auto dealerships, said Monday the Model S it owns now has traveled nearly 16,000 miles. Its 2013 Model S was purchased for $89,650 in January of that year.
“Just before the car went in for its annual service, at a little over 12,000 miles, the center screen went blank, eliminating access to just about every function of the car,” the magazine said in its statement.
Tesla fixed the issues on the magazine’s Model S under warranty. The repairs included a “hard reset” to restore the car’s functions after its center screen went blank and problems with the automatic retracting door handles, which were occasionally reluctant to emerge.
CR isn’t the only one:
The issues highlighted by Consumer Reports follow a report by Edmunds.com, an automotive data and pricing company in Santa Monica, Calif. It reported problems last month with its Model S that included replacing the main battery pack after incidents in which the car stalled; a frozen touchscreen; a creaky steering wheel and difficulties opening the car’s sunroof.
As always, Elon Musk responds to these reports like the petulant six-year-old who just broke the family lamp:
Tesla CEO Elon Musk said last month the company continues to review customer reports to ensure all known flaws with the car are fixed.
“We definitely had some quality issues in the beginning for the early serial number cars, because we were just basically figuring out how to make the Model S. I think we’ve addressed almost all of those for current production cars,” Musk told analysts on a July 31 conference call. “Every week I have a product excellence meeting which is a cross-functional group, so we’ve got engineering, service and production and we go over all the issues that customers are reporting with the car and the action items that have to be addressed to get the car ultimately to the platonic ideal of the perfect car.”